{"id":19119,"date":"2018-10-25T11:24:24","date_gmt":"2018-10-25T11:24:24","guid":{"rendered":"https:\/\/ucopia.brunofremy.fr\/?p=19119"},"modified":"2023-08-29T14:09:22","modified_gmt":"2023-08-29T14:09:22","slug":"the-digital-revolutionizes-even-the-physical-outlets","status":"publish","type":"post","link":"https:\/\/ucopia.weblib-test.com\/en\/non-classifiee\/the-digital-revolutionizes-even-the-physical-outlets\/","title":{"rendered":"Intelligent Points of Sale: Focus on the Digital Revolution in Retail"},"content":{"rendered":"<h2>Digital is even revolutionising physical points of sale!<\/h2>\n<p>First there was e-commerce, and next came m-commerce. Today, chatbots, artificial intelligence features and smart speakers are, altogether, causing an upheaval in traditional customer behavior &#8230; And this has a lasting, <a href=\"https:\/\/ucopia.weblib-test.com\/en\/non-classifiee\/marketplaces-vs-retail-focus-on-this-power-struggle\/\" target=\"_blank\" rel=\"noopener noreferrer\">major impact on the retail industry<\/a>. Keeping afloat in this rapidly changing economy leaves the industry with little or no choice but to prove itself more digitized, connected and user-friendly. Control over data is the key enabler to meet and mate with such a goal, including laying the foundation for optimizing marketing strategies in an industry which has, for too long, suffered from the <a href=\"https:\/\/ucopia.weblib-test.com\/en\/non-classifiee\/retail-leverage-on-data\/\" target=\"_blank\" rel=\"noopener noreferrer\">lack of measurability<\/a> of marketing actions at the point of sale.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h2><strong>Retailers must rethink their business to sustain their market position<\/strong><\/h2>\n<p>In a survey conducted for the 2018 Paris Retail Week, 74% of French people claim they want to be free to make their purchases wherever and whenever they want, e.g., when traveling, at work, or from their living room sofa. These new buying behaviors, facilitated by the rise and affordability of next-generation technologies, are <a href=\"https:\/\/ucopia.weblib-test.com\/en\/non-classifiee\/gamification-strategy-retail\/\" target=\"_blank\" rel=\"noopener noreferrer\">urging retailers to reinvent themselves<\/a>.<\/p>\n<p>As a result, some leading brands, those that make the best use of technology, have come to dominate the market. This new paradigm which perfectly matches the current <a href=\"https:\/\/ucopia.weblib-test.com\/en\/non-classifiee\/focus-on-the-purchasing-path-and-the-loyalty-strategies\/\" target=\"_blank\" rel=\"noopener noreferrer\">buying patterns of consumers<\/a>, is the pathway to immediate success: a more innovative, attractive user experience drives loyalty, and can even turn customers into brand advocates. On the other hand, brands that are lagging behind are struggling to reconcile their <a href=\"https:\/\/ucopia.weblib-test.com\/en\/non-classifiee\/one-channel-strategy\/\" target=\"_blank\" rel=\"noopener noreferrer\">online and offline activities<\/a>. The gap is widening, and this rift adversely impacts sales as well as brand awareness.<\/p>\n<p>Indeed, when facing online players who provide a <a href=\"https:\/\/ucopia.weblib-test.com\/en\/non-classifiee\/top5-store-digitisation\/\" target=\"_blank\" rel=\"noopener noreferrer\">shopping experience<\/a> at any time of the day or night, offer quick delivery, and efficiently manage the return of purchased goods, traditional points of sale have no other choice than to take part in the digital battle to earn a competitive edge over the long run. Brands must <a href=\"https:\/\/ucopia.weblib-test.com\/en\/non-classifiee\/captive-portal-ucopia-communication\/\" target=\"_blank\" rel=\"noopener noreferrer\">promote connected stores<\/a> to provide their customers with an experience that matches their expectations. And this is how brands can remain appealing and retain their premium position over the long run.<\/p>\n<h1><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-16372\" src=\"https:\/\/ucopia.weblib-test.com\/wp-content\/uploads\/2018\/10\/roman-bozhko-251412-unsplash-1.jpg\" alt=\"The digital revolutionizes even the physical outlets!\" width=\"7952\" height=\"5304\" \/><\/strong><\/h1>\n<h2><strong>How Wi-Fi makes sales outlets smarter<\/strong><\/h2>\n<p>For consumers, <a href=\"https:\/\/ucopia.weblib-test.com\/en\/non-classifiee\/retail-hybrid-digital-store\/\" target=\"_blank\" rel=\"noopener noreferrer\">purchasing at sales outlets<\/a> imposes certain constraints in terms of location and business hours. To balance such issues, customers must be provided with a digital omnichannel experience. The traditional multichannel model advocates the availability of different and siloed points of contact, but fails at establishing the link between web-based and physical businesses. Today, an <a href=\"https:\/\/ucopia.weblib-test.com\/en\/non-classifiee\/phygital-strategy-best-practice\/\" target=\"_blank\" rel=\"noopener noreferrer\">expanded vision of retailing<\/a> is required to include physical stores and e-shops in the same picture, and a prerequisite to this unified and consolidated visibility is to earn back ownership over data.<\/p>\n<p>Indeed, omnichannel is the new standard. The merging and interdependence of channels, as evidenced by the rise of new practices such as &#8220;click and collect&#8221;, sets a link between online stores and physical stores, and shapes a unique, <a href=\"https:\/\/ucopia.weblib-test.com\/en\/non-classifiee\/retail-revolution-benefits\/\" target=\"_blank\" rel=\"noopener noreferrer\">multicontact shopping experience<\/a>, with full-blown visibility over each customer throughout his shopping journey.<\/p>\n<p>Through these smart journeys, Wi-Fi stands as a great means to better know and recognize each customer. This level on insight is as a great business asset, a loyalty driver, and a powerful tool for <a href=\"https:\/\/marketingproximity.com\/en\/\">proximity marketing<\/a>. Wi-Fi, thus, allows smart stores to deploy a &#8220;smart phygital&#8221; model that combines the best of the online and offline worlds. Customer experience ends up being more global, targeted and relevant. Wi-Fi, long considered a cost center, becomes a real asset to implement an effective strategy to <a href=\"https:\/\/ucopia.weblib-test.com\/en\/non-classifiee\/paris-2024-stadiums-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">expand brand awareness<\/a>. The goal is simple: get rid of mass marketing and switch to a more personalized and, thus, <a href=\"https:\/\/ucopia.weblib-test.com\/en\/non-classifiee\/phygital-strategy-top-innovation\/\" target=\"_blank\" rel=\"noopener noreferrer\">appealing relationship<\/a> with each customer.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Today, more than ever, traditional retailing and e-commerce should not be pitted against each other as they actually complement each other. For retailers, the challenge is to successfully combine all existing and new sales channels, to <a href=\"https:\/\/ucopia.weblib-test.com\/en\/non-classifiee\/digital-path-experience-museums\/\" target=\"_blank\" rel=\"noopener noreferrer\">offer customers an end-to-end experience<\/a> that will cast aside the restraints of mass marketing and get back to the basics: a personalized monitoring of each customer, which is the ultimate challenge of major brands to combine a broad offering with a proximity relationship.<\/strong><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wi-Fi, a determining element of smarts points of sales in the digital revolution of retail players. Why do we have to combine physical and digital?<\/p>\n","protected":false},"author":35,"featured_media":24350,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,2233],"tags":[2268,2269,2315,2306,2318],"class_list":{"0":"post-19119","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-non-classifiee","8":"category-retail","9":"tag-actu-marche","10":"tag-conseils","11":"tag-data-en","12":"tag-experience-client","13":"tag-gamification-en"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.6 (Yoast SEO v23.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Intelligent Points of Sale: Focus on the Digital Revolution in Retail | Ucopia Blog<\/title>\n<meta name=\"description\" content=\"Wi-Fi, the keystone of intelligent points of sale in the digital revolution of retail players. Why we need to combine the physical and the digital\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ucopia.weblib-test.com\/en\/non-classifiee\/the-digital-revolutionizes-even-the-physical-outlets\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intelligent Points of Sale: Focus on the Digital Revolution in Retail | Ucopia Blog\" \/>\n<meta property=\"og:description\" content=\"Wi-Fi, the keystone of intelligent points of sale in the digital revolution of retail players. 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